About the service
What is Voice Assist?
Voice Assist is a fast and safe way to make calls, manage your e-mails and
send text messages by voice commands over the phone. You just call a Voice Assist
access number and say what you want to do.
Who needs Voice Assist?
Anyone who spends time out of the office, especially in the car, needs Voice Assist.
Voice Assist is especially useful to salespeople, business owners, managers,
attorneys, CPA's, doctors, realtors, mortgage bankers and other people who need
to stay in contact with lots of people. Any business person who travels or is on
the road will find Voice Assist the ideal solution to be more productive
when away from the office.
What kind of phone do I need?
You can use Voice Assist with any phone. There is no software to download,
to use the service you just call in to a Voice Assist access number. You
need Calling Line ID to be able to automatically log into the service.
What languages do you support
Right now we only support English voice commands. However, if you are bilingual
and like to dictate emails and text messages in Spanish then we’ll transcribe them
in Spanish. You don't need to do anything differently we’ll automatically detect
that you dictated your message in Spanish.
Using Voice Assist
Why do I need to enter my password
If the number you are calling the Voice Assist service from, is on your
auto-login list then you don't need to enter your password. You are only asked for
your password when we don't recognize the number you are calling from. To add numbers
to your auto login list, use your online
I've forgotten my Voice Assist PIN?
You can retrieve your PIN online, click on the forgot PIN link on the signup page
What can I say?
When you call into your Voice Assist service, you are asked "What would
you like to do?" You can say:
"Make a call"
"Get my email"
"Send an email"
"Send a text message"
"Get a phone number"
"Get an email address"
"Post to Facebook"
"Post to Twitter"
As a short cut, you can also add the name of the person and the location. For example,
"Send an email to David White" or "Call Mary Franks on her mobile".
How are e-mail sent?
When you send an email, you dictate the message and we then transcribe the audio
into text. We then send the text transcription in an email from your email address
with your original audio file as an attachment.
How are text messages sent?
When you send a text message, you dictate the message and that message is transcribed
and send to the contacts cell phone number.
Why are some names not recognized?
This service will only recognize names that are inside your address book. If a name
is not recognized please log-in to your account and make sure the name and number
has been stored. We do not provide access to contact names without either a phone
number or email address in the record (one is required). The primary reason for
names not being recognized is because they have not been stored in your contact
list. Another reason (although rare) is because of the spelling of the name. Voice Assist
recognizes names based on their phonetic spelling. If you are having trouble with
a specific contact name, try spelling the name like it sounds.
Voice Assist Settings
How do I change my PIN?
If you want to change your PIN you just need to log into your account admin. Once
on the setting pages click on My PIN.
How do I add auto-login numbers?
To add additional auto-login" numbers, just log into your account admin and click
on Your Phones. You can add up to 3 phone numbers.
How do I change the emails that I listen to?
To change your email account, just log into your account admin and click on Your
Email. You can modify the account setting of your existing email account, or add
a completely different account.
Sending text messages
What mobile carriers can you send text messages to?
Voice Assist can send text messages to:
Virgin Mobile Canada
I sent a text message and the person never received it.
This could be a number of reasons. They may not have service with a carrier we can
send text messages to (check the list above) but the most common reason is that
they block text messages from short codes. In the US, Voice Assist sends
out text messages through a short code.
Subscribing to Voice Assist
How much does it cost?
Voice Assist is $4.95 a month. Premium packages cost $14.95 a month, please contact us for group packages.
Do you require a long term contract?
No. Service is available on a month to month basis. You can cancel at anytime by
logging into your account on this website. We do not offer refunds for partial periods
during the current billing period.
What is Live Assist?
Live Assist is a concierge service, a real person that can help you get answers
quickly or take care of web based tasks for you.
Check out these examples of what Live Assist can do.
How do I access Live Assist?
Once you've subscribed to the service, you just call into your Voice Assist account
and say "Live Assist”. You'll then be connected to a Live Assist agent who will
help you with your request. Stay on the line while they find answers to your questions,
or if you're short on time, have them email you the results. Like Voice Assist,
the Live Assist service is available 24 hours a day, 7 days a week, 365 days a year.
What can I ask Live Assist to do?
Live Assist is great for quick answers to questions or to take care of web based
Click here to see a list of example tasks. Live Assist can also update your
Voice Assist account information, for example if you wanted to add contact information
on the go.
What can’t Live Assist do?
Live Assist cannot take dictation but if you’d like to compose an email then use
the “Send Email” feature to dictate your email.
How is Voice Assist billed?
Voice Assist is billed once a month on the anniversary of your sign-up.
It is automatically debited to your credit card/debit card.
What happens if I go over my 100 minutes?
If you use up your 100 minutes then you can either wait until the beginning of the
next month, or start the month early. Just go to your back office and renew immediately.
I have a question about my bill.
If you have any questions about your bill or service, please contact customer support.
How do I cancel my Voice Assist
Just log-in to your account on this website and confirm your cancellation request
on-line. No additional charges will apply; however, your service will not be canceled
until the end of the current billing cycle and no refunds will be issued.
How do I get customer support?
Customer service is available Monday through Friday from 8:00am to 5:00pm PDT excluding
holidays. Click here to contact support.