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About the service
What is Voice Assist?
Who needs Voice Assist?
Using Voice Assist
Why do I need to enter my password sometimes?
What can I say?
How are e-mail sent?
How are text messages sent?
Why are some names not recognized?
Subscribing to Voice Assist
How much does it cost?
Do you require a long term contract?
Billing
How is Voice Assist billed?
I have a question about my bill.
How do I cancel my Voice Assist service?
How do I get customer support?
About the service
What is Voice Assist?
Voice Assist is a fast way to make calls, listen and reply to e-mails and send text messages by phone. Accessible from any phone, you can say the name of the person they want to call, and Voice Assist automatically looks up the information in your on-line address book and dials the number. You can also ask to have the phone numbers or email addresses read to you.
Who needs Voice Assist?
Anyone who spends time out of the office, especially in the car, needs Voice Assist. Voice Assist is especially useful to salespeople, business owners, managers, attorneys, CPA’s, doctors, realtors, mortgage bankers and other people who need to stay in contact with lots of people. Any business person who travels or is on the road will find Voice Assist the ideal solution to be more productive when away from the office.
Using Voice Assist
Why do I need to enter my password sometimes?
If the number you are calling the Voice Assist service from, is on your auto-login list then you don’t need to enter your password. You are only asked for your password when we don’t recognize the number you are calling from. To add numbers to your auto login list, use your online account admin.
What can I say?
When you call into your Voice Assist service, you are asked “What would you like to do?” You can say:

“Make a call”
"Get my email"
“Send an email”
"Send a text message"
“Get a phone number”
“Get an email address”
“Help”

As a short cut, you can also add the name of the person and the location. For example, “Send an email to David White” or “Call Mary Franks on her mobile”.
How are e-mail sent?
When you send an e-mail, you dictate the message and that message is attached to the sent e-mail. When the person receives the e-mail, they just click on the audio attachment and hear your message.
How are text messages sent?
When you send a text message, you dictate the message and that message is transcribed and send to the contacts cell phone number.
Why are some names not recognized?
This service will only recognize names that are inside your address book. If a name is not recognized please log-in to your account and make sure the name and number has been stored. We do not provide access to contact names without either a phone number or email address in the record (one is required). The primary reason for names not being recognized is because they have not been stored in your contact list. Another reason (although rare) is because of the spelling of the name. Voice Assist recognizes names based on their phonetic spelling. If you are having trouble with a specific contact name, try spelling the name like it sounds.
Subscribing to Voice Assist
How much does it cost?
You can start using Voice Assist for free. At the end of your trial you'll need to upgrade to a subcription which is $4.99 a month.
Do you require a long term contract?
No. Service is available on a month to month basis. You can cancel at anytime by logging into your account on this website. We do not offer refunds for partial periods during the current billing period.
Billing
How is Voice Assist billed?
Voice Assist is billed once a month on the anniversary of your sign-up. It is automatically debited to your credit card/debit card.
I have a question about my bill.
If you have any questions about your bill or service, please send an email to .
How do I cancel my Voice Assist service?
Just log-in to your account on this website and confirm your cancellation request on-line. No additional charges will apply; however, your service will not be canceled until the end of the current billing cycle and no refunds will be issued.
How do I get customer support?
Customer service is available Monday through Friday from 8:00am to 5:00pm PDT excluding holidays. Click here to contact support.
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