¬© 2010 - 2014 Voice Assist, Inc. All rights reserved.  Voice Assist, Inc. 100 Spectrum Center Drive, Suite 900, Irvine, CA  92618  (949)655-6400 

terms of service



Use of service constitutes accepitance of all terms and conditions contained herein as modified from time to time.


Subscription to this service requires the use a local or toll free number which will be assigned to you by Voice Assist, Inc. upon activation.  All local and toll free numbers are the property of Voice Assist and provided as part of the hosted cloud based services offered herein.


You may also port an existing local or toll free number to our service.


Voice Assist will provide enhanced communication services to you via the number assigned to you or your organization.


The number of features available to you will depend on the subscription level you have chosen.


Voice Assist - Handsfree

This level of service provides five key features and is designed to be used during commute times.  Text - the ability to send or receive a text message from or to the number assigned. Email - the ability to link your phone number to one email account provided by you.  You will be able to listen and reply or sen email by voice. Tweet - you will be able to post to Twitter by voice.  Facebook - you will be able to post to Facebook by voice.  Dial - you will be able to dial by name (if stored in the cloud based address book) or by number by saying the digits.  You will be charged $15 activation fee plus $9.95 per month which includes 250 minutes of use + 250 messages by voice.  If you exceed the number of minutes included you may opt to pause your account until the following month or authorize an automatic debit to your credit card $9.95 to reset your minutes and restart the meter.  


Voice Assist - Virtual Office

This level of service includes the features listed above plus adds additional features that would be appropriate for a small business or sales person working from home or working from a virtual location.  Additional features include  call answering, caller greeting, call screening, music on hold, promotions on hold, call transfer, follow me, find me, voice mail, voice mail transcription, message notification, automatic call back, do not disturb, multiple voice personalities and more.  You will be charged $75 activation fee plus $34.95 per month which includes 1,500 minutes of use + 1,500 messages by voice. If you exceed the number of minutes included you may opt to pause your account until the following month or authorize an automatic debit to your credit card $34.95 to reset your minutes and restart the meter.


Voice Assist - SoIP Home

This level of service includes the basic features of Voice Assist - Handsfree plus some other features which are common with VoIP type phone services.  Additional features include caller ID, call waiting, 3-way conferencing, standard voice mail, voice mail to email delivery and other features.  You will also receive an internet adapter which will be shipped to your street address using standard UPS ground delivery.  If you wish to received your internet adapter early you will be required to pay for expedited shipping.  You will be charged $75 activation fee plus $24.95 per month which includes 1,500 minutes of use + 1,500 messages by voice. If you exceed the number of minutes included you may opt to pause your account until the following month or authorize an automatic debit to your credit card $34.95 to reset your minutes and restart the meter.


Voice Assist - Special Package

‚ÄčThis level of service includes all three products listed above and includes all features.  This package includes discounts off the normal activation fees and monthly recurring fees.  You will be charged $99 activation fee plus $49.85 per month which includes unlimited* personal minutes of use + unlimited* personal messages by voice. We define unlimited personal minutes as unlimited use by one person for normal levels of use based on the average of all our end users.  If you share your account or use an excessive number of minutes for business such as telemarketing or other uses that exceed the average amount used by our subscriber base by more than 25%, we reserve the right to charge you for the additional minutes used and/or we may suspend your account.  If you wish to use the account with high minutes of use for a ligitimate reason we will may make an exception and let you continue to use the service; however, you agree to pay $49.85 per 2,500 minutes used.


Voice Assist obtains local and toll free numbers from various local or wireless service providers and the quality of service may vary based on the various carriers network congestion, available bandwidth, switch maintenance, coverage area and other factors that are outside Voice Assist's control.  You also understand and agree that voice recognition technology is likely to be effected by background noise, music, wind, air conditioning, poor wireless service connections or signal loss and may not work properly unless you use a noise cancelling microphone and you intentionally try to limit other noise factors while the voice assist platform is listening.  Accordingly, you hereby agree to hold Voice Assist, Inc. and its officers, directors, shareholders, advisors, consultants, vendors and employees harmless from any and all damages that may be incurred from your use of or inability to use this service.


VOICE ASSIST IS NOT LIABLE FOR YOUR USE OF OR INABILITY TO USE THIS SERVICE. VOICE ASSIST MAKES NOT WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE NOR IS ANY IMPLIED HEREIN.  VOICE ASSIST'S LIABILITY UNDER ANY CIRCUMSTANCE SHALL BE LIMITED TO THE AMOUNT ACTUALLY RECEIVED BY VOICE ASSIST FROM THE END USER OR RESELLER FOR ANY PERIODS OF TIME OR PARTIAL PERIODS OF TIME THAT THE SERVICE BECOMES INTERRUPTED, PROBLEMATIC OR UNAVAILABLE


You agree not to use Voice Assist service for any illegal activity or inappropriate activities that would not be in good moral conscious.

Voice Assist reserves the right to terminate your service immediately without liability of any kind if we determine or suspect that you are using this service in any illegal or offensive or morally objectionable reasons.


You may cancel this service at any time by giving Voice Assist a 30 day written notice by email or fax; however, you will still be required to pay any and all outstanding amounts due for the service period up to and through the end of your subscription date which will be 30 days from the date we receive such written notice from the same email address used when you activated the service.  Service will continue and your obligation to pay for the service will continue each month until such notice is received.  In the event of any dispute over a cancellation request you will be required  to provide proof that you sent an email or fax and that it was properly addressed and delivered by your ISP or fax machine to an authorized Voice Assist email or fax number as posted on our website.


You agree not reverse engineer this service or take any action either directly or indirectly that would cause someone to recreate any portion or all of this service.  All intellectual property rights remain the exclusive property of Voice Assist, Inc. and/or its affiliates and licensed partners.


Having all these mutual agreements, you hereby agree to all terms and conditions hereby as amended and posted hereby and your use of this service constitutes your full and agreement with same.  This constitutes the entire Agreement between the parties with respect to the subject matter contained herein and not other agreements shall be of any force or effect unless subsequently put in writing and signed by authorized parties on both sides.


Any dispute over these terms and conditions will be resolved in a court of law with venue in Orange County, California.